Shipping policy

We are proud to ship within Australia and internationally. Below is everything you need to know about how PÁRSEÉ gets your order from our warehouse to your doorstep.

1. Order Processing & Dispatch Times

We work hard to get your order to you as quickly as possible.

  • We aim to dispatch all orders placed before 12 PM AEST Monday - Friday the same day.

  • Purchases made after 12 PM AEST, on weekends, or on NSW Public Holidays are processed and shipped the following business day.

    Note: Estimated shipping and delivery times do not include dispatch times. Please note, during high-volume periods and sales, dispatch times may vary.


2. Delivery & Authority to Leave (ATL)

Delivery times are stated in business days. All parcels are dispatched with Signature on Delivery with Authority to Leave.

  • You are welcome to sign for your parcel at delivery.

  • Our trusted courier partners may choose to utilize an Authority to Leave service when delivering your order, provided they assess that the delivery address has a secure location for parcel placement without requiring a signature.

  • The carrier will record proof of delivery in this instance.

Important Liability Notice: If the receiver gives the courier authority to deliver without a signature, or the courier utilizes the Authority to Leave service safely, PÁRSEÉ is not held liable in the event the parcel goes missing. Additionally, regretfully, we will not be able to issue refunds or resend the parcel under these circumstances. We appreciate your understanding.


3. Shipping Methods, Times & Costs

Below are our shipping methods, estimated delivery times, and costs based on your location and selected service within Australia:

Shipping Method Delivery Time*
Delivery Cost
STANDARD 2-10 Business Days $9.95 AUD
FREE FOR ORDERS OVER $150 AUD
 EXPRESS 1-3 Business Days $15.95 AUD 
FREE FOR ORDERS OVER $250 AUD

 

*Note: Delivery times are estimates and may vary due to local postal services or unforeseen delays. PÁRSEÉ is not responsible for any delays caused by the carrier, especially during high-volume seasons. However, these are the best delivery estimations available and are quite reliable and quick.


4. Tracking Your Order

  • Once your order is dispatched, you will receive a confirmation email containing your tracking number via the email entered at checkout.

  • You can track your delivery progress via the carrier’s website or through your Shopify customer account.


5. Delivery Issues & Address Accuracy

  • Address Accuracy: Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • Missing or Damaged Items: If your order is significantly delayed, lost, or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and offer a replacement or refund where appropriate.


6. Pre-Orders & Backorders

  • If your order includes a pre-order item, the entire order will be held and shipped together once all items are available.

  • Items purchased on pre-order are subject to varying shipping times.

  • Backordered items will be shipped as soon as they are restocked.

If you have any further questions, please get in contact with our customer service team at hello@parsee.com.au.